Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. Innovating healthcare. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. These messages may contain information important to your health and medical care. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. We can use and share your health information to run our practice, improve your care, and contact you when necessary. Feel prepared from day one with personalized assistance and live support. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. You can ask us not to use or share certain health information for treatment, payment, or our operations. We will say "yes" to all reasonable requests. For urgent matters, call 911. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. The Portal is not intended for use by anyone outside of the United States. How do I edit how my contact preferences for different types of notifications? What do I need to access the Patient Portal? Accomplish meaningful clinical work on the go from your mobile device. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. Your provider's office will make every effort to respond to your messages within a timely manner. Patient Portal is a communication service offered as a convenience to our patients. To do this, you must create a password for your account by clicking the. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. Just find your QuickPay Code on your billing statement and you're ready to go. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. For example, a parent would have access to their childrens health data. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. If you don't agree, don't use the Patient Portal. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Urgent matters should not be dealt with via the Patient Portal. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. Can I access appointments, messages, and/or test results for family members or others I may be caring for? Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups that are connected. Note: This page should only be . You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. Why doesn't anything happen when I click "View Detail" or "View Receipt?". You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. Example: We use health information about you to manage your treatment and services. See how our technology and expertise can have you thriving from day one. If you selected a security question when you set up your security option, the following page will appear: 1. It is your responsibility to login to your Patient Portal account and read the messages promptly. Note: This page should only be . We may contact you for fundraising efforts, but you can tell us not to contact you again. For your safety and security, your session is about to be logged off due to inactivity. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? If you are experiencing a medical emergency, call 911. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. . http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. It is at your provider's discretion to make test results available. The Practice Entities have no control over the security or privacy practices of these external websites. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. Improve your quality program performance with expert, end-to-end support. If you tell us we can, you may change your mind at any time. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. The patient portal now exists in Spanish. Your provider's office will make every effort to respond to your messages within a timely manner. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. Here you will see an option under Our Resources titled Feedback. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. How do I manage my saved credit and debit cards? Please try again later. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. These messages may contain information important to your health and medical care. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. Below you will find answers to commonly asked questions concerning the website. How soon can I expect a response from my provider? Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. Some practices using athenahealth products offer Patient Portal access on the homepage of their website. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. Let us know in writing if you change your mind. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. Reduce cost and time to collect with RCM services for large, complex healthcare organizations. This information may include: your. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. To do this, you must create a password for your account by clicking the. After confirming this, try again after waiting for a few minutes. Cookies are used for system performance functionality. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. Log In Sign Up If you are new to CHAS Health or don't already have an athenahealth account, sign up today for online access to your health records, labs, test results, and more. for more information about an FDA recall. If the issue persists, please report it by clicking Profile in the bottom navigation bar. Just find your QuickPay Code on your billing statement and you're ready to go. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. You will also see a list of other individuals connected to your account with health records at the listed provider groups. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. Navigate to your Patient Portal login page. A link to reset your Patient Portal password has been sent to. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. We may also share your information when needed to lessen a serious and imminent threat to health or safety. This will bring up a list of all the test results you have received. If you have an upcoming appointment that occurs in the next few days, you will see it listed at the top of the Visits screen. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. *Please note that this feature will not be available until after December 2022*. Below you will find answers to commonly asked questions concerning the website. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When you click the. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. You need to select the Accounts icon in the lower right navigation bar. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. What should I do when I get the following error, We encountered a problem loading your data. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. Current technology that balances capability with delight. You can access it 24 hours a day, and it will help you with your needs. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. What is the feedback form, and how do I use it? Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. This is to ensure that its providing the best quality experience possible before distributing it more widely. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. We are allowed or required to share your information in other ways . The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. Please notify us immediately if you believe the security of your Portal account may have been compromised. All other Portal support requests (e.g. Ask us how to do this. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. You can complain if you feel we have violated your rights by contacting us using the information on page 1. You agree not to use Patient Portal to post or send or post any illicit or offensive material. Example: We give information about you to your health insurance plan so it will pay for your services. To see these views, navigate to your Inbox by clicking the . Ask us how to do this. It looks like you are using an outdated version of your internet browser. We apologize for the inconvenience."? This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. Navigate to the Account screen by clicking Account in the bottom navigation bar.
Can Someone Else Check Into A Hotel For You?,
Pictures Of Dry Socket With Stitches,
Articles A