I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Here are 8 tips for writing great reviews. They are thieves and scammers! You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. Won't be a good idea until they change their management. Remember that I need to escalate this and if I escalate this it will not be approved.". Work from a private office by the day or for 5, 10, or unlimited days a month. Meet in any city. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. We offer a number of different membership options. However they denied my request, insisting that I had to pay for another month of service. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. Build an instant presence wherever you need to be, at prime business locations. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. You can only revoke a membership attached to an active class. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. No refund/credit if less than 10 days. Paid for parking online and have now received parking ticket from private company. Questions and answers about starting, owning, and growing a small business only. My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. This company hates its customers, and treats them with destain. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. {Name of the recipient} They reference their terms and conditions and just continue to charge me month after month. Youll be billed each month. She basically copied and pasted the same response she has given to other customers about the terms and agreement. DragonPass also teams up with various third-parties to offer discount single-entry lounge access. I have been transferred to a new location. Originally, total costs 20k THB, but end up with 50k THB. The furniture they provided had locks on some of them and the staff had no idea where the keys were. Hi Jody, Copyright 2023 Community Evangelical Church. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. We use cookies to improve your experience and deliver personalised content. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. French has been your invoice and communication language since day one but Ive just updated it to English for you. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. They signed me up for things that I didn't ask for - didn't realize it in the fine print. This is a very unprofessional way of handling the situation as this concerns health and safety. After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. Without further options, I contacted my credit card company and they put a stop on the payment. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). I have enclosed the cancellation fee with this letter. It then states that you must provide this written notice at least three months before that end date. Regus flagged this review for containing harmful or illegal content.Read more. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. We will then confirm your payment date and amount. Your email address will not be published. Can I change my membership after Ive signed up? Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. Regus membership gives you access to workspace in thousands of locations around the world. Orangetheory has a 30-day membership cancellation policy. There are only a few participating lounges in Australia, and many are closed temporarily. Once your agreement with us has been renewed, well confirm it via email. I paid for the service up until that point. Customer service left me on hold until the company closed then hung up the phone. Office Space and Coworking prices are per person per month and are dependent on inventory availability. As a result, your current term will end on 31st December 2022. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Regus Luton have a very devious way to prevent full deposit return. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. Yes, we do get it back, however for a small business this is substantial amount. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Best regards, For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. It is just because of the nature of my job. Receptionist only can communicate by email, even for the most important things for your business. They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. Let us find the workspace that`s right for you and your team. If you need further support, please feel free to contact our team member who is in touch with you. Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. The best guides, deals and tips for more frequent flyer points in Australia. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. . I am able to register on Regus but unable to proceed to Partner Offers without adding a company. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. Just drop in to a location of your choice whenever you need a place to work. Best regards,Michelle SpireAssistant Global Customer Service at Regus. And that`s not the case. They denied any responsibility for their system malfunction. It then states that you must provide this written notice at least three months before that end date. Stay far away from Regus folks. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. After being in my new office they are increasing rent by 8.7%. I look forward to receiving more information from you. It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. How many days access a month do I get with my membership? Michelle Spire they charged me twice and theyre being difficult.. please help. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. GO LITERALLY ANYWHERE ELSE. Askcenter staff for availability and pricing. Our membership options give you the flexibility to choose how, when, and where you work. As you did not process this correctly, the agreement continued an additional month. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. She advised me to consult the Agreement, which I did. This was not pointed out to me when I signed up for my virtual office. This is also very unfair as we are paying for an office that we are not using because of the heating. Hi Hongxu, Michelle Spire Avoid at all costs. Customer service is simply poor. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality I cannot wait to advise every person that I can against engaging with this organization. I believe both are correct. Im sorry if you felt the need to escalate this. This does not apply to contract's renewal or expansion. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. It is clean and smart and well organised. Thank you, Fully equipped spaces for gatherings of any size. Sometimes they don't see my payments and kick me out of the system. Make it brief, not elaborate. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Head of Customer Services. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. Let's find the right workspace for you. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. So when it"s important for them to sell you, there is a person to speak with. I can see those individual prices, but can you expand on how you would join DragonPass for free? Michelle Spire Once they sell you something that will be the end of you being treated as a valued customer. I was blessed to have the opportunity to be part of the church. She said it reverts to a month-to-month, but to review the Membership Agreement. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021.
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