MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). MARTA's Fixed Route services include bus and rail transit services. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Please complete the Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. MARTA Police (Emergency) 404-848-4911. (Forsyth Street side of the station) Everybody needs their own. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Train Hours. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. MARTA Mobility does not access residential driveways. The thirty (30) Minute Ready Window will begin at the stated Ready Time. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. 2424 Piedmont Road, NE Customers must be ready to depart at their assigned Ready Time. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Operators are not permitted to handle service animals. Five Points Lost and Found Office is temporarily closed. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Customers are required to secure their packages at their seats, as storage space on the bus is limited. A CCR will return the call and complete the reservation. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. Mobility Fares. 404-848-5000 . Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. Conditional eligibility (some trips). Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. Additional companions will be allowed on a space available basis. 5. However, customers should contact the local transit authority to confirm scheduling rules and regulations. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. A MARTA Mobility Service Agent will explain the service and/or mail an application. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. MARTA Police (Non-Emergency) 404-848-4900. If a card has been confiscated due to usage by any unauthorized property. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: Click this link[ 5. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. Customers must make all changes prior to the date of travel. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. Regular Breeze Cards are not accepted for Mobility certified customers. . MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. Five Points Lost and Found Office is temporarily closed. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. If customers travel with a PCA, they may travel with one companion in addition to their PCA. Should an application be denied, the applicant has the right to appeal. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays Customers with schedules that require frequent changes are not eligible for subscription service. Customer Service. Failure to cooperate with safety related policies may result in injury or loss of service. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. How do I use my Reduced Fare Breeze Card? The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. Claim your pass with the appropriate voucher links above. MARTA Mobility is a shared ride, advance reservation mode of public transit. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. The customer may write a letter requesting an appeal to: Learn more about bikes and MARTA. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. Customer Service. Please complete the https://pass.itsmarta.com/Account/Login. The operator will not carry packages through the door. Riders' Advisory Council; . Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. Exact addresses of both the origin and destination. (Across from Lindbergh Center station) Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Lost Item Inquiry Formfor lost items. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. . Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. The fax number for Mobility Eligibility is 404-848-6900. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. The application allows for the following online: Employees can view and update personal information, submit . MARTA Police (Non-Emergency) 404-848-4900. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. Mobility Bus [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. Customers are responsible for providing access to gated communities or secured complexes. Applicants should indicate whether they will travel with a PCA during the application process. view details. 3. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. MARTA Transit; MARTA Service . Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. It is strongly recommended that a customer using a manual wheelchair have attached footrests. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. No commercial or large-size carts, or dollies unless collapsed. We don't offer Reduced Fare versions of any of our pass programs. 404-848-5826. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. Atlanta, GA 30303, MARTA Headquarters Building Please tap your Breeze card within 30 days of purchase to activate reload value. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. MARTA Police (Emergency) 404-848-4911. Service cannot be provided earlier, later or on days when regular MARTA service is not available. 404-848-5000 . The application allows for the following online: APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). Customer Service. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. Lost Item Inquiry Formfor lost items. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. Please indicate if no return trip is necessary. Call 404-848-5000 and start your Balance Protection. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. When a return trip is needed, indicate the desired pick-up or drop-off time. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility Appeals Panel MARTA Transit; Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Reduced Fare Office OR (Forsyth Street Side) . Customer must arrive at work, school or appointment no later than 8:00 AM. 2424 Piedmont Road, NE Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. Atlanta, GA 30324-3330, In Person: This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. The fax number for Mobility Eligibility is 404-848-6900. Requests to suspend subscription service must be made at least thirty (30) days in advance. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. MARTA Mobility. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. . Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. Partnership Program. Visit our Day and time of experience Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Customer Guides and other written materials are available in alternative formats. For more information, please call Customer Service at (770) 427-4444. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Vehicle number and operators name, if applicable To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. for any inconvenience. The lift can only be occupied by one person at a time. You willstill have the optionof goingintovoicemail. MARTA Mobility Customer entering through Rail Station fare gate The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. University Program. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. Indicate the use of a service animal, if applicable. About MARTA. Alternative format requests may also be made during the application process. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). *Unlimited rides for consecutive days beginning first day of use. Is a shared ride, advanced reservation mode of public transportation. card with a picture each time they board a Mobility Bus.
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