It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. With Remote Desktop as a published Citrix app, though, its been grating. Anyway, thanks to your excellent post I now have a pointer again! So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. Geez, you may as well have recommended trying to open Excel without issue. can you use VNC? (LogOut/ At that point, I knew I was in for a long week. Within that window, you can control their computer with your mouse and keyboard just like you were sitting in front of it. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. ", which is completely unrelated to Splashtop's issue. The Addon "3dxInventor" is NOT installed. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. Was this reply helpful? Open the app to see if Splashtop runs as intended. Download Splashtop Wired XDisplay HD - Extend & Mirror and enjoy it on your iPhone, iPad, and iPod touch. Sometimes an error message will appear, and sometimes it wont. All I needed was someone with good reading skills to read what was right in from them and NOT miss it like you and they did.--------------, "Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant." Have you installed the latest streamer and application? New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. Any quicker keyboard shortcuts? Please note: This may reposition your desktop icons. Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. Unfortunately, while offering plenty of valuable features, things get hard when Splashtop doesnt work. Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. THAT is why your response frustrated me.Gregg. "), and they kept focusing on that point, which is what made me so angry. Choose your primary button from the drop-down. Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . Why? USEFUL" comment is USELESS because you failed to read the scenario correctly. A recent New York Times article titled How Your Boss Can Use Your Remote-Work Tools to Spy on You has led some people to worry that Splashtop can be used as a tool for managers to spy on their employees. When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. The Q&A below explains and gives tips on how to keep your computers safe and protect your privacy. When youre done with the session, just click the End session button at the left of the footer toolbar. We all make mistakes like YOU did. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. What are some of the best ones? My name is Helga York. Addicted to coffee. I have a system with me which has dual boot os installed. Next streamer update will fix these win7 corner cases, targeting end of June (in 2 weeks). "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." (Or equiv) Also check it's enabled (which presumably it is) - just noting your hotkey above. Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario. Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices thank you !!!! There are some additional options under the Settings menu. So, can any other Splashtop users verify that this scenario works? Tap to run the Splashtop Business app on your device (in this case an iPad). In the upper right you can access your account information and subscriptions. Many other remote control solutions do not have this security feature. Get started with Splashtop for free with our free trial below to get unlimited remote access to your Windows and Mac computers from your iOS (or practically any other) device! I'm a freelance writer specializing in technical communication. Our team reviewed the video. Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. However, if the remote computer is on your companys network while youre remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. From the interface, you'll see a list of all remotely-accessible devices. Smugness, right back at you, except properly backed up this time.--------------"because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to"IS WRONG. In some cases, the remote window will freeze for a while, maybe 5 seconds or so, then you could control the computer again. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. This option can be enabled or disabled by using the Lock keyboard and mouse checkbox in the Security tab of the Streamer. Seem like what you have This method DOES work in my office to connect to a Windows 7 VM or a Win 10 physical computer.Their first response was, "Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off." If this still doesnt work, try running an older version of the app. Click or a mouse, which will open up to visit the house, but if i can When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. Follow instructions 1-5 above to make sure AssistiveTouch is turned on. thanks for leaving the comment. You can remotely control the computer, open files, and more using the iOS touch based interface. Splashtop Personal app introduction; Hot Topics. Therefore, your recommendation of "Cant you just use VNC or something similar?" All i did was google remote desktop mouse pointer disappears and this article showed up. Thanks. Is there a way i can do that please help. You need to hear this. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. Right-click on each mouse and choose " Update driver .". Solution 1: Turn off the auto-hide taskbar option Right-click the taskbar, choose Properties, and deselect Auto-hide the taskbar. QED. Is there a way i can do that please help. AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. Try It Free Buy Now. Any help welcome please before we get onto Splashtop support? Click, Splashtop Black Screen Problem and How to Fix It, Splashtop Multiple Monitors are not Working, Resolving Splashtop Issues Doesnt Have To Be A Headache, Ensure youre running Splashtop Streamer v3.3.4.0 or newer. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If I choose Console, the user gets kicked out as expected. 2. My tablet and computer are on the same local network. Just started using Office over RDP I was lucky to stumble across this page to fix this annoying issue. For example, you can set the right click to be the home button. not useful to get the answer as to why exchange isn't installing but proves that you don't have a local PC issue with installing software and allows you to discount the local PC being unable to install anything as the source of the problem. Starting the session from a mobile device is very similar to starting from a computer. No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. Had I asked "Can someone give me a good alternative while I work out a problem with Splashtop? 3D mouse working remote. A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. Use the table below to navigate to it. It's irrelevant to your specific situation, but hey, hack it off and see if it fixes the problem!Gregg. Gregg, sorry to hear the issues. Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. Lock the streamer settings using Splashtop admin credentials. Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. (Idk why) Your daily dose of tech news, in brief. 3. Using a Mouse While Remote Accessing a Computer From an iPad with Splashtop. For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). Running remote support sessions from a web browser isnt supported. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. Step 2: Tap the power button to turn it back on. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. I was about to start digging into Citrix settings. Its been fun to see how much relief this tip has been bringing to clearly frustrated people! Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. OF COURSE I could use an alternative, but that is not what I asked about. Interesting, I havent seen this behavior. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. Enter your email address to follow this blog and receive notifications of new posts by email. Using the Num Lock key Make sure the computer is not frozen by pressing Num Lock on the keyboard. Apply, and voila, the cursor is visible again and the remaining pointers are still white.
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