Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Just three weeks later, the company issued an update on their coronavirus policy. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Unfortunately you will not be entitled to a refund. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. StubHub updated their policy today. That guarantee is a promise you'll get your money back. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. February 16, 2021 March 13, 2020 by Brett Goldberg. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. But another major sticking point in all of this is event postponements, an entirely separate category of cases. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. And for that, the law is on your side. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. StubHub owed him $111.36. At regular volume, we can afford to take that risk. That may be the best way to protect you, the fan, from StubHub. pic.twitter.com/onFRrGVh6S. Viagogo, a tickets marketplace, bought StubHub in February 2020. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. He immediately requested a refund. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Set your price or use our recommended price and tap List tickets. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Read more about event statuses. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? Not surprisingly, this new policy has been heavily criticized. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. We rely on your financial support to keep making that possible. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. All rights reserved. How do I know if my event was impacted or where can I see the event status? Get browser notifications for breaking news, live events, and exclusive reporting. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. This material may not be published, broadcast, rewritten, or redistributed. StubHub's return policy is called the "FanProtect Guarantee". Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. Prefer a cash refund instead? If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. But why is insulin so expensive in the first place? The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. Unless you want a refund)." SBNation.com. More: Stay up to date on all of MLives coronavirus coverage. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. The agent will be able to grant you a refund if your scheduled event has been canceled. At regular volume, we can afford to take that risk. Did you find it helpful? His attorneys did not immediately return emails. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. Gambling problem? Receive a coupon for 120 percent of your original purchase*. We certainly hope they do. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. | CT Call 211 | Centers for Disease Control and Prevention. Open the SeatGeek app. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . If an event is rescheduled or postponed, your ticket will be good for the new date. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. Viagogo, a tickets marketplace, bought StubHub in February 2020. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. But when it came to the current situation, it didn't honor the deal, the suit claims. By attending the event, you assume all risk of exposure to COVID-19. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . Viagogo refused to refund her . Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. Seamlessly, a full refund will be reimbursed to your account. Its just missing with no explanation. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. What are the consequences if I dont comply with these health and safety policies? All rights reserved. "You can apply this coupon to one or multiple StubHub orders in the. Avoid close contact with people who are sick. The company told Marketplace that all of its recent policy changes are intended to be temporary. Looking to sell? "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. It was no problem canceling New York City hotels. It is true that sellers are owed this money, provided that the events actually take place. Coupons can be applied to one or multiple StubHub. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. 21, et. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. 2023 Minnesota Public Radio. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? This image from. Event Cancellation Protection . Filled out the block for reason. Offers may be subject to change without notice. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. The credits are valid through the end of 2022. They were really good. Stated performance for THIS DATE, THIS EVENT, is canceled. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. And StubHubs award-winning customer service is on standby to help with any issues or concerns. All rights reserved (About Us). 2. Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". Wheres that guaranteed refund? StubHub is offering the retroactive refunds now because the live events industry is opening back up. They will offer you either 120% credit on a future ticket purchase, or give you your money back. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Ja Morants allegations of aggression off the court, explained. It depends on where they got those tickets. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. 2020 CBS Broadcasting Inc. All Rights Reserved. The reason I bought tickets on StubHub was the guarantee. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Theres a lot happening in the world. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. NO MORE REFUNDS. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. Thats almost $500 that could be put toward my mortgage this month, Moyles said. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Yes Stubhub recently furloughed around 450 employees, two-thirds of its workforce. It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. Call 1-800-GAMBLER. ICE Limitations. Sorry we couldn't be helpful. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. The answer is yes, StubHub is legal. Customers complained to the press and filed lawsuits. Tel: 601.427.4050 No problem. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Lets pick a winner in every mens college basketball conference tournament. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. You don't throw him out of the restaurant," Rossman said. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. Cookie Settings/Do Not Sell My Personal Information. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" Theyre not offering one and I cant make the new date. But not all companies are offering refunds. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. It was a waiting game until March 30. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. Lindsay is the author of this solution article. Payouts delayed for events before COVID-19 shutdowns. Then theres the question of the legality of the move, beyond any ethical shortcomings. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. As if the cancellation of sporting events and concerts wasn't enough. No problem. Copyright 2023 CBS Interactive Inc. All rights reserved. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. Many events that have been cancelled or postponed are giving patrons a full refund for their money. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. Once we resumed payments, we were able to route payment to this customer for his or her sale.. With the economy suffering due to COVID-19, customers want their money back, from all sides. Amid the coronavirus pandemic, StubHub changed its refund policy. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Events that were postponed or rescheduled wont be refunded, Fowlks said. Tel: 251.432.1600 Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. You can apply this coupon toward multiple StubHub events in the same currency. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. "It was no problem canceling flights. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. 505 North 20th Street If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk.
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