Both places are great websites to get new tires and wheels from. Is this the 80s? Finally, they said, $10 is all well give you. They also didnt believe me about the lugs and wanted pictures (as if that would clarify anything!?). Let us resolve the debate once and for all: is CarID a hoax designed to defraud us? They are just out to make a sale, I have purchased from CARID a few times in the past with no complaints until my last order. I didnt take my time and found out they charged me shipping. Phone: 800.505.3274 When I sent them photos. Don't buy anything from carid. 30 days of FedEx and I still have no product, no refund and had to file a paypal complaint. Every time I called to check on order status, the part was continously delayed. Three days after I mailed my letter to CARiD, I got a response. Plus, you can visually see the wheels are out! He didnt care. Now my Christmas gift now has an estimated ship date of January 13. Are you kidding me??? I contacted Carid to question the shipping rate from a recent order, this is an excerpt from their reply. I take partial blame, I should have checked their reviews first. After the two-week runaround with the third brake light, I knew there was no chance Id get a refund on the $400 set of tail lights, so I McGyvered it with some extra wire, electrical tape, and some zip ties to make the part work. CARiD says they will send correct accessories needed. (Wrong way the supply chain works) then told me the receiver (me) refused the package and i couldnt get a refund until they had their item back. boy was i misled. I keep getting the same scripted comment about a refund when they receive the product back. good experience". Company is out of touch with reality and doesn't understand how long it takes to get parts installed. So now we wait again for this specific lug tool to finish the tires. Not sure which. And the only answer you will receive is Please wait for 24 to 72 hours for a response and WEEKENDS dont count. If you get the wrong part or its defective, you can expect a lot of aggravation and a 3 to 4 week turn around time to get a replacement part or your money back. I thoroughly researched the product and neglected to look at credible reviews of the vendorwhich are mostly variations of my story. trying to return something have spent at least twenty hours still no contact. I JUST WANT MY MONEY BACK!!!!!!! Dont bother with these guys. ORDERED ON 09/17 AND ON 10/13 NO DELIVERY AND NO HELP. The return policy states that if you are not satisfied or they do not fit they offer a full refund or exchange. DO NOT BUY FROM CARID.COM! Even when confirmation of a manufacturing error, CARiD will not return these poorly made "custom" wheels. Initially, I believed the salesperson was very helpful. But thats not even close to my real problem.. so I got my parts and when I started to track all the parts that I received I noticed I was missing 2 parts. I caked them again. Their supervisor would not refund my money until I canceled my PayPal dispute because their system wont let them and it is their policy. I refused to cancel my PayPal dispute and chose to let PayPals process take its course because CARiD deserves as much bad documentation as they get until they strighten up their act. Does not have good if any customer service, its a crap shot. ***TIP*** for consumers: Press extension 82 when you call the 1800 number. I had great experience buying from this company. *Add. Apart from that, their customer service team is also known to resolve issues immediately for the benefit of their customers. First they offered me $12, now today they offered me $25. No exchange. Not satisfied at all. After wanting to punch through a wall, the mechanic unmounted the tire, and took all the tires off the rims. Sometime in November I was excited to receive the replacement. I had to beg and plead to return these! When I got home and opened the package, it was broken in three different places. Bought a subwoofer enclosure for my truck was supposed to be a direct fit was not,manufacturer flaw,told me to send it back some how got damaged in shipping so will not refund me my money. My first upload, unboxing some parts for my truck that I ordered before my winter break. I would not recommend this product or Car ID to my worst enemy. It didnt fit correctly either. I just lost $275.00 total so far and will end of spending over $400 after its said and done. Problems here when you need to send the product back. A 1 star review is too high for these guys. Nothing but lies and total misinformation from them. I sent email after email to CarID for them to refund the $36.80. I have to give the customer service at Carparts.com a 10/10 **********. CARid could not have made it more difficult to resolve an even after it was returned in the exact condition and cartons as received. Plus, it has successfully sold more than two million car products. He pointed out that the other 3 wheels were spinning out of round. When I placed the order, they told me they had 5 in stock, they would get four of them sent right away for immediate shipping. Dont you have the order number, which I provided to her from the package. I finally spoke to a guy by the name of Justin who is the head of customer service. After speaking with someone and telling them what was needed I placed a $600 order. Buying a car is one time but maintaining it is forever. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. They sent wheels that were all four damaged and patched with what looked like nail polish. Really? TO GO AND ASK CARID FOR MY MONEY BACK Customer service is not good, when you email them you get a different person. Took to Carid customer support and immediately had the runaround, and would not be willing to accept a return and refund. Lesson learned dont order from Carid online! Right. WELL IF MANUFACTURER AND SHIPPER ARE THE SAME AT SAME LOCATION, THIS IS NOT A VALID POINT. Ordered a pair of struts that the site said were both in stock, only 1 remaining with one though. It was delivered in less than four days. I also ordered a center cap for my after market wheels and they were able to get it for me for a lot less than other websites. Refuse to issue me a refund. departments 22 intake 26 dub autonewswire 28 fresh . Got message that delivery would be on 6/24. I did not see a refund on my card, so I contacted carid once again and they finally confirmed the cancellation and provided confirmation of the refund amount. However, I had to call Justin in order to sort the details out. Detailed Ratings. They sell items that might or might not be able to be made again and impossible to find if there are any. My name is Damon and I am from the Voice Of Client department at CARiD.com. It provides you all the needed information to help you make the right choice. Upon opening the box, the seat covers were grey, whereas my already installed front and rear seats were black. Cranbury, New Jersey is where CARiD.com is based in the United States. hassle. 2 The Cons Of Buying Online. Not COVID problem. I ordered a spoiler for my 2004 911 Carrera. also, do not rely on the shipping datethe parts almost never come when it says they will. They ship items separately while providing one tracking number and will make you feel like you are a fraud when you inquire about your purchase. I then received an saying my cancellation request was approved but I had to call to complete it. Save yourself the hassle. I ordered rain deflectors for my bmw x5, and they wouldn't . 100.0. I purchased nearly $2k worth of parts total of maybe 20 parts. The guy was rude about until I found another set I liked. I got everything taken care of, but was being charged 15 dollars to return item. Yes, according to the report on the "Better Business Bureau" and some online customer reviews, CARiD is undoubtedly a legit website. CARiD is not a scam and it is legit and trustable. Pain in butt! How Classy!!!!!!!!!!!!!!!!!!!!!! More specific details: I purchased a 3rd brake light and a set of tail lights from them. 1 - 15 of 15 Posts. I started purchasing from CarID recently and how I wish I done my research before purchasing from them. Do not use this company for your auto parts. Because if they arent good luck to you. Start to finish (receiving a useless product), this buying experience was a nightmare. CARids website noted that that system would lower a vehicle between 0 to -3. *THE WORST being told that a wheel was damaged and the stickers/decals were missing but were being corrected by communication to the manufacturer as CarID then knowingly shipped all these wheels to me without correcting these issues. Was placed on hold so c.s. AND I got my tires shipped directly to the tire shop by noon on the 3rd day! Unacceptable! Learn More Now . there excuse is the shipping times are just a estimate. I chose to buy brakes from this company. Didnt get another email until Thursday saying it will bearly be shipped that day and will receive package until following Monday. Absolute worst customer service I have ever experienced. Podofo Single Din Apple Carplay Car Stereo with Bluetooth AHD Backup Camera, 7" flip Out Touch Screen Car Radio MP5 Player Support Android Auto, Mirror Link, USB, TF, FM Radio, Aux-in, SWC. Not the same at all! Date of experience: December 20, 2022. Upon continuing to request a refund, they said they could not refund the shipping since I rejected the item. when people put the wrong numbers in! He simply kept a steady forceful vocal tone and told me every shop can give you runout numbers. I said, Ill get you the runout, but YOU are paying for the mechanic to run the wheels on the machine. Justin, no Im not.. Maybe after the 100th call they finally understood that they headlight assemblys are out of the car and I cannot send these. 2022 BestLegitReviews.com. But thats not the truththe truth is they dont give 2 sheots about their customersjust want the $$$. Now my order can no longer be found. took OVER a month to get it back. Joined Jan 4, 2020 Messages 27 Reaction score 30. Customer Experience Center Now I still have to pay for shipping and a restock fee. I ordered brand name part. Is CarParts com safe and legit? We decided to wait. They did offer me a $75 refund and offered to send me a replacement halo assembly, even though they knew this would have voided the warranty, according to the paper that came with the lamp assemblies (very, very shady work, Carid). It is really important and helpful for us. Just glad i went through paypal so that i know i can at least retrieve my money. Shop around dont just go with these guys. I ordered cross bars from them. Words cannot adequately convey how frustrated I am with these clowns and I urge anyone considering a purchase from CARiD to STAY AWAY! You made too many requests in 1 hour, we show captcha now: I asked for a refund and the costumer service rep literally laughed and hung up, after a week back and forth with CARiD and UPS both are really Sorry for the mix up but Im still out 1400.00 and no wheels/tires. Definitely wont make the mistake of doing business ever again! . I contacted Customer Service and sent images of the installation. Contacted CARiD again only to be told it could not be returned because it was installed and probably had marks on it. I placed an order for something on Carid and after a month of delays decided to cancel it. I was told by the salesperson that it was no prob and that they would get wheels drilled for my config. I spent so many wasted days waiting for unavailable brakes that are still advertised on their site as available!!! Had ordered from them before but never tried a return. Seitenairbag (Sidebag) hinten. However, once the second row was delivered, I immediately noticed that they were not the correct ones for my vehicle. Then she said warehouse were supposed to be shipped all of the sudden closed and only her and not staff knowing about this! Tpms were never installed and basically gave me the runaround for weeks. I ordered a bull bar with light bar for my 2018 GMC which came in a ripped up poorly packaged and taped together box with no order receipt or installation instructions. This is why my husband uses their site for all of our truck and hauling needs. Please, stay safe in these challenging times! And not even sure if the good raiting are written inside by Carid customer service!!! Carid would not provide an exchange or any restitution. I contacted them and they would just hang up on me when I asked legit questions about their shipping and their prices. First time customer and last time customer. (Universal fit item, but I sent image showing it didnt fit at all!) I immediately called again and explained the situation. I just feel swindled by this company and will not be doing business with them again. It's a scam masquerading as a company. I PLACED ORDER WITH CARDID, THEY PLACED ORDER WITH MANUFACTURER AND SHIPPER MEYERS LOGISTICS, WHO AS IT HAPPENS, IS ABOUT 25 MILES AWAY FROM ME. But due to a website error, the part was scheduled to be shipped on 12/16. Trying to sell items they have no stock of, overall terrible experience. We need around 7-10 business days to have this item manufactured for you. I will call back after 48 business hours and brace myself for the latest excuse. The Customer Service is a joke! Will never buy from them again. This place is a joke. unfortunately my car requires staggered wheel sizing. UPS approved this but Carid would not. Best $ Off Code. I am desperate for wheels and tires and need the $800 to proceed. Customer support fought back for hours asking for photos of the part I received and assured me they were correct! I purchased an El Camino Door Shell for $550.00 only to learn it will require an addition $185.00 in professional bodywork to correct the uneven surface. I am writing to you in regards to the review you posted on iD Google Maps. He was 100% NOT on my side in tone, or anything really. Delivery was 4 days late. How did things change that quickly? Realtruck.com legit? Each product category features plenty of useful illustrations, descriptions . After which I discovered the same part was available from amazon.com for significantly less . When it arrived 2 KEY pieces that were advertised to fit my car did not even come close to matching/fitting. Aug 17, 2017. Below is a list of the best 5 methods to find out if Carid has a legit site. Share. I spoke with a man named Arturo. I cant. Over one month has elapsed and I have yet to see one penny. WHY? Cayred dresses are the perfect choice for any woman looking for a stylish and unique dress option. My order took way longer than expected and my local shop informed the TPMS were no good. Buying and maintaining a car are two different things. Just read the email, it explains everything. They carry great products at a reasonable price. I immediately contacted CARID and provided a photo. Not only did they charge me for shipping back but it miraculously went from $80 to $100 dollars. Pete said he could put me on hold for a supervisor; JC and Muriel said the only way to contact a supervisor is for them to call you within 24-48 biz hours. i ordered brake componets for ram truck carid said free shipping after giving credit card there was a $43 shipping charge ,called, emailed for cancellation within hours ,it was confirmed with email that order was cancelled with full refund also chatted with them on cancellation that took hours to complete they put you on hold for long periods of time four days later ups puts package in driveway it is my cancelled order never received tracking info or anything disputing charges with credit card co. ,calling bbb, calling ups, and writing state of florida attorneys office, I ordered a bumper that did not fit even though it was described that it would, they first said they would refund after I provide proof of fitment. THAT MEANS THEY HAVE PLACED 7 ORDERS ON THE SAME ITEM I ORDERED. Cancel an order and they blame supplier and you will never get a refund. This is why its been weeks and I havent cancelled. Took it to a body shop who attempted to install it only to find it was a defective design and could not be secured safely. Lies! Do not use!!!!! Nothing. STAY AWAY FROM THESE GRIFTERS. #15 - CARiD. Sep 1, 2020, 12:27 PM Sob story from Carid. It makes spending the few extra dollars at a big box retailer worth it like the Amazons and Walmarts of the world. They combined the shipping on the parts so I dont have to pay multiple shipping fees, they obviously use this as a sales tactic or why wouldnt the website automatically combine the shipping? After waiting 2 months for my backordered items, I received $500 of useless covers. CARiD ranks 17th among Auto Parts sites. No customer service. They know they are dragging this out. Useful. ARRIVED DAMAGED FROM UPS / SHIPPER / VENDOR Should be in prison. If your part works and doesn't need to be returned its great. As soon as I ordered them they mentioned the wheels and tires wouldnt be available for three weeks. And deception! No, it is not ok! Supervisor dismissed my complaint and hung up on me. All rights reserved. I HAVE CALLED THEM ON MY BREAKS Totally unreliable and not user friendly. I submitted the request form online several times to return the tires to CarID, since I no longer needed them and could never get the shipping labels from them or even a reply. Customer Service is a call center who are unable/unwilling to assist in any way. That screwed the shipper and screwed me. They said vendor no longer includes motor. CAD machines dont make errors. I said oh sure they do. Tires do not clear and the manufacturer, TSW, states they will not fit. Worse buisness company Ive ever dealt with. Their ad said free shipping. No reasonable resolution with CARiD. However said they will take care of the shipping back. I purchased an item on July 16th, the next day I received a shipped notification. Not his fault, but was he being helpful or just upselling me on the more expensive 20 option? Mind you the items were backordered so nothing was in process. I came to you to buy rims, not dick around with runout measurements. Their complaint resolution game is an absolute farce. Would recommend any Auto Parts Store, same prices, much better service. Horrible customer service. I started online chat again and got Kathy. I bought an alternator for my 92 Ford Ranger 5.0 V6. 6 | dub magazine 2016. dub magazine 2016 | 7. interior 97issue. He tested the product even. Parts dont fit. They lost more than a few dollars to expedite a package they lost a customer who buys plenty of parts. What a headache to have them exchange for the correct one, I have to wait 2 to 3 business days for return authorization to return the seat covers. 1.2 NOT the 0 on CARidd web-site. And now wont refund me because a tracking number is applied to a order not found. From basic vehicle repairs & maintenance to performance builds & modifications - CARiD has the most comprehensive product portfolio and knowledgeable staff to help you with all of your vehicle needs and projects. If they make a mistake they won't take responsibility for it. She simply stopped returning my calls. Their web site appeared helpful with diagrams denoting the range that adjustable coil-overs would lower my car. Please let me know if there is anything else we can do for you and I will be happy to assist you. Need to call in for a return? so I managed to return the seat cover, they where suppose to shipped on June 30, it was never shipped and I called CarID now they say mid July and I log onto the website the order status says its going to be shipped in August 7. Confirmed and ordered 2 separate parts for my vehicles after confirmed they were supposed to fit. I even have screen captures to back up what Im telling me! I called, discussed with them. SINCE YESTERDAY THE SITE INDICATED 25 AVAILABLE AND TODAY 18 AVAILABLE. THEY DONT EVEN WORK! (Unlike CarID I would feel bad about misrepresenting a product I sold) In the end, I had to move on and purchase other rims and tires from a reputable company. Seems like they make it obvious to lie. Today is 1/28/21 and it is still in transit somewhere, but it finally made it back to the USA. Total scam. Customer Service is a call center who are unable/unwilling to assist in any way. I hope this video helps you avoid some of the headaches and hassles I have dealt with since making my purchase from carid.com **FIND ME ON INSTAGRAM -- @andr. AVOID THIS FREE SHIPPING SCAM. Save my name, email, and website in this browser for the next time I comment. Save your time and money purchase from anyone else. The manufacturing process didnt create the correct-shaped receptacle in the light for the plug, and the metal prongs that go into the plug were not correctly centered in the receptacle. Demonstration of dash kit installed but shows one problem with Piece # 12 and 13. Please check your inbox for an email from Mila, our . 4). Customer Service after they have your money. I Asked for a refund on Aug. 6, 2020 at 3:46pm Your better off buying from reputable company. Itll take 6 months and come damaged and excuses of lost shipments I asked to speak to a supervisor, was told there were none but to hold on. As a result, you cant plug the wiring harness from the lights into the receptacle on the vehicle without some modifications. All the same, if I might offer an alternative, I've found carid.com to prove most reliable. I canceled the order on June 14. Never Again Will I Order From Them !!! I just received the money in my account$100 dollars less. It Took 13 Days To Process My Return! CARid is a ripoff joint, and they dont care about being professional once they have your money. They advise wrong part for my car. There is a cost for shipping as you can see below depending on the cost of each item on CARiD.com. Its been an awful experience for me and Ill take my business elsewhere. Shipped a week later than stated on the website. Did they even investigate my question or just rubber stamp a reply using prewritten responses. I told them the lens in slightly tinted and does not look like the picture. The same day, I ordered a the same brake set from another website. Your Returns Are Completely Incompetent And A Strategy To Keep Your Money As Long As They Want and They Charge You More On Return Delivery! I never saw money back. You get to talk to too many poeple. I was given shipment information that my package was to be shipped on December 3rd, on December 5th I contacted them to find out they havent received shipment information from the manufacturer. NEVER BUY ANYTHING FROM THEM. CARiD.ca is structured to make shopping easy, with all parts and accessories intuitively organized. CARiD aims to offer the best quality products at the lowest prices. Site Reputation. Working with CARID's customer service was a bit upsetting! The wheels were defective. Ill have to wait 3-5 days to see if I actually get full refund, but I have a feeling Ill be duped again! Web site offered free shipping. I told customer service that I would not ever buy from them again. I purchased a Duraflex GT 500 Style hood from CAR ID. I went the easy route first: Chat. The product ordered was advertised to fit my vehicle and it did not. If I could go lower than 1 star I would. Schiebedach elektrisch. I told her Ive been over 11 days without a car, have to walk over 1 mile with arthritic knee and Ive called up 4 previous times and everyone always said everything is alright and always said I would get it in about 1-3 days $ 25 off. This was all the shipping to and from company. $97 for a $35 actuator is stealing. Carid.com Clasificado 12.689 th a nivel mundial , 663 rd in Compras After reading this if you still decide to use them more power to you. Sells and lists items that they do not keep in stock. 3 A Review Of CARiD.com - Is CARiD Legit? They will not even get a star rating. Ordered wheels on June 8th, expected to ship June 21st. Do yourself a favor buy from reputable company. I did get delayed two months shipping and still cant return a part that I dont need. They take your money and dont ship what is ordered. The product seems well made. I am extremely sorry to know that you were not provided with the proper level of customer service assistance. Do not order from CARiD.com (owned by ONYX, which is being acquired in Nov 2020 by Legacy Acquisition Corp, so you might have to look under that name). Purchased $800 worth of wheels and accessories on August 12, 2021. Contacted Vivian in live chat for refund, live chat ended. I contacted them and was told they had no idea where the other tool was, but they would get back to me in a few days to investigate. Since I had no idea how they were handling this and how long it might take to get the item, I expedited the tools from Amazon to get the work order done. They said it was the wrong size and I need the next size down. I called the 800-505-3274 and they stopped answering. Yet its my fault they have a crappy computer program! First Product ordered is still under warranty but they refuse to honor the manufacturer warranty claiming product wasnt sent, however I was never properly described the process and rules. It felt like a bait and switch!!! Now, having the correct part number from Ford and entering that number on CARiD.com I was able to locate the true part (not using their filtering method). *Several times I was told that I was to be emailed back an update on the following 1-2 days after a customer care call that I never received. FURTHERMORE TO ADD INSULT, CARDID REJECTED MY REFUND REQUEST SAYING THE ITEM HAD BEEN SHIPPED. Is CarID.com good? Is CARiD Legit, Good and Reliable Site for Auto Parts? I ordered a set of wheels for my car. had to get hold of credit card to get money back.