If your device falls into one of these categories, youll need to try a different one. VC001, VC004, VC005, VC006, VC007, VC008, VC009, VC011, or VC014. Enter error code You should enter the code exactly as it's shown. If this doesnt work, you can request BT ID and password reminders here: Fully restart your app and try re-pairing your device to your set top box, If this doesnt work, try resetting your set top box and/or your router, and then try re-pairing your device to your set top box again. A free (Lite) version of this app is also . If you still see the error message then try restarting your equipment: Follow these steps to try and fix these YVM errors: You'll need to connect your TV box to your TV using an HDMI cable. 12-08-2021 If you then select I am the account holder, well send a letter containing a PIN to the account holder's address. You'll need to wait until the next day before you can request a new validation PIN again. When you log onto the online page you'll get a Cookies pop-up message. can you help i have the latest browser but I'm still getting this error code VC089:In order to get the best experience on BT Sport, please upgrade your browser to the latest version. Follow these steps to try and fix this BT TV error: YVM401, YVM501, YVM502, YVM503, YVM701, YVM702, YVM703, YVM704, YVM705, YVM706, YVM707, YVM709, YVM710. To see our list of supported Internet Browsers, visit Setting up the BT Sport online player>. For example, your order may not have completed correctly, or your BT Sport account number hasn't been correctly linked to your BT ID. MP306, MP318, MP998, ML006, MB021, MB022, MB023, MB002, MB003, MB004, MB010, MB998, MN002, MG103. Make sure your set top box and TV are both switched on, and that your device and set top box are connected to the same network. Please exit the enhanced player and try again. To solve the problem, log out of the BT Sport online player, then log back in again. See 2 more articles > Entertainment on EE: data passes and roaming These error codes relate to the enhanced video player. You'll find help with BT Sport App error codes here > bt/help/en/bt-sport/fix-a-problem/app/mobile-and-tablet/errors-on-the-bt-sport-app-on-smartphones-and-tablets.html The BT Sport App won't open on my device The BT Sport App won't install Why can't I log into the BT Sport app using my BT ID? The help tool can quickly get you back up and running again. Close the app and re-start or re-install the app. You'll need to re-start the app and try again. Please try again later, We cannot identify your location. Check your picture quality alerts are on by going to Settings> TV Signal & Quality> Picture Quality Alert for Internet Channels. 04-02-2021 Are you able to update? If. Before looking for your error code, why not try our TV and Sport help tool? If this doesnt work, youll need to fully restart the BT Sport App on your device. Close the app and re-start or re-install the app. Get advice on how to fix error codes in the BT Sport app. 05-10-2021 Key features of the app: - Live streaming of BT Sport 1, BT Sport 2, BT Sport 3 and BT Sport 4, in stunning HD You'll not be able to watch any BT Sport online content if you have certain cookie restrictions; please follow the instructions below. Thanks for this. Please be patient and try the BT Sport app again shortly. You need to download the latest version of Javascript online. If you can play catch up TV, then your box is connected. If this doesn't work, uninstall the app and reinstall it again. ; To sign into your account, click on the Login icon in the top right corner. You can access the BT Sport btsport.com and BT Sport App, on a mobile device, on as many supported devices as you like. Performing the reset using the buttons on the box should allow you to keep your recordings, any scheduled recordings, and personal settings you've made to favourites and playlists. If connecting using wi-fi, check you've entered the correct wi-fi password and have logged into the internet (some public networks have a two-stage log-in process), Log out of the online player and back in again, Check that there are no other devices streaming using your BT ID log in, Wait two minutes, then try watching the online player again, If you've stopped streaming on other devices it can sometimes take up to 15 minutes for a stream to completely stop, and the error to clear, Lower the privacy settings to anything below "high", Close the menu and then refresh the page. Wait a few seconds, then switch back on, Reboot your TV box by flicking the switch at the back, If you're still having an issue please contact the, If there's no outage, then please contact the, Restart your Hub and wait for the broadband light to go blue, In the BT Player menu, scroll across to the 'Settings' icon. Before looking for your error code, why not try our TV and Sport help tool? You'll find help with BT Sport App error codes here>, bt/help/en/bt-sport/fix-a-problem/app/mobile-and-tablet/errors-on-the-bt-sport-app-on-smartphones-and-tablets.html, If the app's not working after you've downloaded it, try turning your device off and back on again. Check our service status page (click on the 'TV' tab) to see if there are any known problems affecting the BT Sport service. Can I watch BT Sport in more than one room? There are various reasons why you might be seeing this error code. The help tool can quickly get you back up and running again. I can log into BT sport via a browser and watch live sport but the app doesn't work on my phone or tv. If you'd like to look up the code, please type the full error code in the box below. Extra TV channels are delivered using your broadband. You'll be locked out for 15 minutes after three failed attempts. 20h12. There are two reasons why you might get this message: If youve recently signed up for BT Sport on EE, you need to make sure youve setup your BT ID. Enjoy free shipping in national and international when customers shop more than certain dollars at Bt Sport. Please check and try again. To try and fix it: You'll get this error code when there's a problem with purchasing a title. I have tried resetting my password and reactivating my account, as well as uninstalling and reinstalling the app but nothing seems to work, on To do this, press the, All your channel information should now be available, If you're having TV reception quality issues and you need a TV aerial, we recommend that you have your aerial installed by a professional. limit the bandwidth available for video - test this by checking if you can watch a video on YouTube. If you don't receive a validation PIN, make sure you've entered the correct phone or tablet number in the first step of the set-up process. Try closing the app and opening it again. If you're watching BT TV and your TV screen goes pink, your HDMI cable may not be plugged in correctly. The search will only display results if you enter a valid search term. This error code means that you've already registered for BT Sport in the past or your EE mobile number is linked to another BT account. If you havent exceeded your device limit and are having issues, If restarting your app doesnt work, try deleting the app off your device and then reinstalling it. by 1. set your TV to the correct HDMI input (the HDMI port your Apple TV is plugged into) 2. access your Apple TV app as normal on your iPhone or iPad. This article is for people getting an error message watching BT Sport on a computer browser. If youve already had access to the BT Sport app but are now seeing this error code, your EE billing account may have been suspended or cancelled. If your broadband isn't working please use our broadband troubleshooting wizard, If you've got a connection, your broadband speed may not be fast enough to receive these channels -, If your download speed is below 5mbps then you may have a broadband speed fault, If broadband is working and is fast enough then check the connection between your Hub and TV box. Get BT Sport free with a 20 SIM card from BT Similarly, if you get a SIM-only deal worth more than 20 per month direct from BT, you'll get BT Sport thrown in. If you can't remember all your log in details you'll find links on the page to follow. This means that your device's location services aren't enabled for the BT TV App. The picture keeps breaking up on the BT Sport App, I'm unable to watch the BT Sport App over a 3G or 4G mobile network connection. If this doesn't work, try uninstalling the app and downloading it again>. This error will show if you've requested a validation PIN too many times. I know get this ever since I upgraded to Halo and haven't been able to get it sorted out. Resetting Powerline Adapters or Mini Connectors, How to check Powerline Adapters or BT Mini Connectors are working, I have no lights on my Powerline Adapters or BT Mini Connectors, If youre using mobile data, try turning your mobile data on and off again, If youre using wi-fi, try disconnecting your device from your wi-fi connection or restarting your router, If youre having connection problems with your BT Broadband go to, Exit the player back in to the app and re-try playing the programme again, If this doesnt work, fully restart the app and then re-try playing the programme again, You can register up to 10 devices, however you can only use the BT TV App on two devices at the same time. Tips if you're connecting to the app over a 3G or 4G mobile connection: Check you've turned on mobile streaming. If you've forgotten your BT ID details, click here. However, this version of. Follow these steps to try and fix this IPC error: Follow these steps to try and fix this error: BTP-300, BTP-3610, BTP-3632, BTP-3653, BTP-610, BTP-632, BTP-653, To fix this error, go to PIN help on BT TV>. Please enter your postcode below. - last edited on This forum shows that you're using Chrome v84 on a Mac to post these messages - BT Sport needs a minimum of v89. For example: MM001 View all error help VPN hides the true location of the IP address you're using, so the IP address it's supplying you with could originate outside of the UK or EU. This happens because of an issue with your internet connection. If connecting using wi-fi, check you've entered the correct wi-fi password and have logged into the internet (some public networks have a two-stage log-in process). Try connecting using a different HDMI port from your TV, if this works then it might be your TV port that's causing the problem. Playing the video or channel again will usually fix this but if not you can: If you see the error code VC005, you'll need to ensure all clock settings on Apple iOS devices are set to default 24-hour time. 18h13. There are a number of reasons why this may be happening. By switching on your TV first, then your box, it might fix the problem, It could be a problem with your TV or TV box. Im a Sole Trader, Limited or Public Sector Business with up to 100 employees, I'm a business with more than 100 employees, There are no events to show error message'. For example, BTP-302 Got a BT Email error code ? MP089, MP080, MP201, MP202, MP203, MP204, MP205, MP206, MP207, MP208, MP209, MP210, MP211, MP212, MP213, MP214, MP215, MP216, MP217, MP218, MP219, MP220, MP221, MP222, MP223, MP224, MP225, MP226, MP227, MP228, MP229, MP230, MP231, MP232, MP233, MP234, MP235, MP236, MP237, MP238, MP239, MP240, MP241, MP242, MP243, MP244, MP245, MP246, MP247, MP248, MP249, MP250, MP251, MP252, MP253, MP254, MP255, MP256, MP257, MP258, MP259, MP260, MP261, MP262, MP263, MP264, MP265, MP266, MP267, MP268, MP269, MP270, MP271, MP272, MP273, MP274, MP275, MP277, MP278, MP279, MP280, MP281, MP282, MP283, MP284, MP285, MP286, MP287, MP288, MP289, MP290, MP291, MP292, MP293, MP294, MP295, MP296, MP297, MP298, MP299, MP300, MP301, MP302, MP303, MP304, MP305, MP307, MP308, MP309, MP310, MP311, MP312, MP313, MP314, MP315, MP317, MP316, MP081, MP082, MP098, MP087, MP088, MP099, MP997, MP996, MP901, MP902, MP903, MP906, MP907, MP908, MP910, MP911, MP914, MP932, MP915, MP916, MP927, MP929, MP930, MP937, MP938, MP917, MP919, MP921, MP925, MP999, MP100, MP101, MP103, MN004, MN007, MN008, MN009, MB901, MB907, MB910, MB915, MB927, MB921, MB923, MB999, MB929, MB001, MG104, ME105, ME106, ME107, ME110, ME111, ME112, ME113, ME114, ME115, ME116, ME117, ME123, ME124, ME125, ME126, ME101, ME120, ME102, ME103, ME122, ME121, ME100, ME001, ME015, ME915, ME999, ME118, ME119, MF029, MF030, MF032, MF033, MF036, MF024, MF151, MF060, MF062, MF025, MF026, MF027, MF067, MF020, MF021, MF023, MF090, MF091, MG429, MG500, MG106, MG101, MG102, MG111, MG104, MG401, MG112, MG113, MG114, MG115, MG116, MG117, MH103, MH114, MH111, MH112, MH105, MH106, MH107, MH108, MH110, MJ921, MJ999, MK001, MK002, MK003, MK004, MK006, MK025, MK020, MK021, MK022, MK023, MK024, MK007, MK005, MK026, MK027, MK915, MK916, MK999, MM001, MO001, MO001, MO002, MO003, MO004, MO005, MO006, MO007, MO008, MO009, MO010, MO011, MO012, MO013, MO014, MO015, MO016, MO017, MO018, MO019, MO020, MO021, MO022, MO023, MO024, MO025, MO026, MO027, MO028, MO029, MO030, MO031, MO032, MO033, MO034, MO035, MO036, MO037, MO038, MY124, MY127, MY128, MY126, MY131, MY132, MY133, MP105, ME150, ME151, ME152, ME153, ME154, ME155, ME156, ME160, ME161, ME162, ME163, MH123, MH124, MH125, MH126, MH127, MH128, MH129, ME139, ME140, ME141, MF085, ME132, ME134, ME136, ME137, MP101, MP102, MB011, MB012, MB013, MJ102, MJ103, MJ106, MJ104, MJ105, MJ112, MJ113, MJ113, MJ113, MJ114, MJ117, MJ115, MJ116, MP105, MO052, MO053, MN010, MN011, MN012, MN013, MN014, MN015, MN016, MF100, MF101, MJ940, ME003, ME004, ME005, ME008, ME007, ME008, ME014, MF041, MF042, MF043, MF044, MF046, MF070, MF047, MF050, MF040, MF061, MF069, MF080, MF081, MJ001, ME013, MK010, MK011, MK012, MK013, MK014, MK015, MK016, MK017, MK018, MK019, MY130, MY135, MY136, MY137, MF086, MF087, ME130, ME131, ME133, ME135, ME138, ME142, MH050, MF063. If you're within the EU but still being blocked: Make sure you're not using any VPN software on your device. Try logging in again, re-start the app and then try again. You'll need to close all other apps, and then re-start the app. on 22h00, on If your device falls into one of these categories, youll need to try a different one. If you receive an error code on your BT Sport App, please head over to BT's "Fixing BT error codes" page and enter the code displaying on your screen. You'll need to: If you've forgotten your BT ID password, you can retrieve or reset it through the BT Sport app or by visiting the BT website. If you're still having problems here's a few hints and tips to help you. You'll have to login again before attempting playback. I am getting these too. If youre having problems installing the BT Sport App, please follow the steps below: If the app has partially installed, please uninstall and reinstall via the app store>. Now retest the channel, If you're using a SCART cable, try using an HDMI cable for the best viewing experience. Try restarting your Hub, modem, and 4K recordable TV box. If you saw the error message when watching the BT Sport App on a mobile or tablet device, then please click here to visit the BT Sport App error message page > Please type the error code in the box below to get the help you need (the more of the error code you type, the more relevant the help shown will be). This will give you the chance to use the links on the page to either reset or get a reminder of your details. ; Note: By selecting View active issues, you may view your cases at any moment. To set your clock settings: This error code can mean there's a problem with accessing the BT Sport channels or with playing back a video in the app. Youll need to disconnect your device from any external display to continue using the app. 12h42, Welcome to the Community and thank you for posting. You just need to log in using your BT ID. Once you've reset, or received your reminder, you can log on to the BT Sport online player again. Try closing the app and opening it again. This error code can appear when you're trying to access the BT Sport online player on certain web browsers. Before looking for your error code, why not try our TV and Sport help tool? For two weeks now Ive had an issue with logging in to my BT sport app on both my smartphone and smart tv. Your BT ID hasn't finished linking to your BT Sport service which means it's not ready for you to use yet. You can book an appointment with one of our local experts. ML001, ML002, ML004, ML005, ML006, ML007, ML008, ML009, ML010, ML011, ML012, ML013, ML014, ML015, ML016, ML017, ML018, ML019, ML020, ML021, ML022, ML023, ML024, ML025, ML026, ML027, ML028, ML029, ML030, ML999, ML003. Alternatively, you can also watch the final through our BT Sport App, which is available to download from the Apple App Store or Google Play Store. What content and channels are available on the BT Sport app? There are a few steps you need to complete before you can watch BT Sport online or on the app. You'll also lose any personal settings you've made to favourites and playlists. Press the. Check your internet connection by trying to watch a video on YouTube. If this doesn't work, uninstall the app and reinstall it again. Please click the link below to get started: Can I watch BT Sport in more than one room? Message 1 of 5 YVM102 error Go to solution I constantly have this error code and have tried all the steps suggested on the website. If it doesn't work, it could be a fault with your TV or your box. To use the BT Sport App you need to have a BT ID. If you're outside of these areas, you'll be blocked from streaming any content. This means that your device is connected, or youre mirroring your device to an external monitor, which isnt currently supported by the BT TV App. This error can sometimes occur during heavy use of the BT Sport online player. 03-07-2020 You can also get error ID004 if the online player can't verify your user ID because there is no internet connection. Please try again later. DarrenDev. on If you'd like to look up the code, please type the full error code in the box below. Enjoy BT Sport anywhere with ExpressVPN. You'll receive these messages if your wi-fi or mobile connection isn't strong enough to load the enhanced video player. 03-07-2020 Error VC011 may also occur if you use data compression apps. If it doesn't work, check your box is connected to your Hub and the broadband's working, then try again, If you can, connect your TV box to your Hub using an Ethernet cable rather than mini connectors. Make sure your set top box and TV are both switched on, and that your device and set top box are connected to the same network. some public networks (hotels, etc.) Only the best USA VPN can mask your actual IP address and replaces it with a UK IP address. Make sure the term youve used is valid and try again. Things are constantly changing, and unfortunately the help site team are always the last to be told. Check your device has enough storage space. 17h00, on Playing the video or channel again will usually fix this but if not you can: check the BT service status page (on the TV tab) to see if there are any known problems affecting the BT Sport service, log out of the BT Sport app, restart it and then log back in again, check your internet connection by trying to load a new web page, if you're using WiFi, check you've entered the correct WiFi password and logged into the internet - some public networks have a two-stage log in, uninstall the BT Sport app and then reinstall it. How can I watch BT Sport with EE? You can change each registered device once every 30 days. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. These errors appear when you're trying to watch a video or channel in the BT Sport app. This is most likely caused by a network issue. Follow these steps to try and fix these BT TV errors: You'll get this error code when there's a problem with playing a title. It works and I can now watch two matches at once, which was my ultimate goal. If you experience any errors updating the software on your TV box, try the following: Poor quality or no picture on Premium TV channels, I get a 'Channel not set up' message on my TV box, My TV screen has gone pink when watching BT TV, I have a blank TV screen with my 4K recordable TV box, Resetting Powerline Adapters or Mini Connectors, How to check Powerline Adapters or BT Mini Connectors are working, I have no lights on my Powerline Adapters or BT Mini Connectors, Check our service status page to see if there's an outage>, First unplug the ethernet cable from the back of your TV box, wait 10 seconds, then plug it back in. It means that your TV box isnt connected. Make sure that 'Enable Mobile Streaming' is set to 'on'. 'Downloads and updates' in the Windows Store. I've reset my password numerous times, deleted / uninstalled and re-installed all of the apps but receive the error ID106 on Your device needs to be connected to the same network, and both your set top box and TV must be switched on to pair, Try restarting your router if youre having connection issues, When youre sure the internet connection is working properly, re-try the pairing process, Try entering your details again. Test by checking you can watch a video on YouTube. Every time I try to log in, error code ID1006 shows up on my phone and ID106 on my smart tv. If you're still experiencing problems then open a separate browser on another device and set up your BT ID again by taking the link we sent you via text message and putting it directly into the address bar of your browser. You'll need to wait until the next day before you can request a new validation PIN again. I've uninstalled the app on the phone and restarted it, reset the password as the error message suggests but no luck. If this doesn't work, uninstall the app and reinstall it again. Announcements, Guides & Community Updates. Please try a wi-fi connection instead. 10h21. GP306, GP318, GP998, GL006, GB021, GB022, GB023, GB002, GB003, GB004, GB010, GB998, GM002, GN002, GG103. Once you've done that switch your TV box off and on again. You can find Settings in the main menu of the BT Sport app. Come back later and try watching the programme again - this might take up to a day in some cases. GP306, GP318, GP998, GL006, GB021, GB022, GB023, GB002, GB003, GB004, GB010, GB998, GM002, GN002, GG103. Below are instructions for how to do this: Go to the home page and press the Settings icon. Please go to BT TV App login help for suggestions on how to resolve this issue. Remember me ) Back Security Help Don't have a BT ID? on To look for your error, please type the code, in full, into the box below. GP081, GL001, GL002, GL004, GL005, GL006, GL007, GL008, GL009, GL010, GL011, GL012, GL013, GL014, GL015, GL016, GL017, GL018, GL019, GL020, GL021, GL022, GL023, GL024, GL025, GL026, GL027, GL028, GL029, GL030, GL999, GL003. ; Report a bug or problem. Is BT Yahoo Email down on Saturday January 21, 2023? You need to ensure you've set up your BT ID: Step 2 Something went wrong. Why can't I log into the BT Sport app using my BT ID? Try logging in again, re-start the app and then try again. LIKE ITS GAME OF THE SEASON ALREADY, on GP089, GP080, GP201, GP202, GP203, GP204, GP205, GP206, GP207, GP208, GP209, GP210, GP211, GP212, GP213, GP214, GP215, GP216, GP217, GP218, GP219, GP220, GP221, GP222, GP223, GP224, GP225, GP226, GP227, GP228, GP229, GP230, GP231, GP232, GP233, GP234, GP235, GP236, GP237, GP238, GP239, GP240, GP241, GP242, GP243, GP244, GP245, GP246, GP247, GP248, GP249, GP250, GP251, GP252, GP253, GP254, GP255, GP256, GP257, GP258, GP259, GP260, GP261, GP262, GP263, GP264, GP265, GP266, GP267, GP268, GP269, GP270, GP271, GP272, GP273, GP274, GP275, GP277, GP278, GP279, GP280, GP281, GP282, GP283, GP284, GP285, GP286, GP287, GP288, GP289, GP290, GP291, GP292, GP293, GP294, GP295, GP296, GP297, GP298, GP299, GP300, GP301, GP302, GP303, GP304, GP305, GP307, GP308, GP309, GP310, GP311, GP312, GP313, GP314, GP315, GP317, GP316, GP081, GP082, GP098, GP087, GP088, GP099, GP997, GP996, GP901, GP902, GP903, GP906, GP907, GP908, GP910, GP911, GP914, GP932, GP915, GP916, GP927, GP929, GP930, GP937, GP938, GP917, GP919, GP921, GP925, GP999, GP100, GP101, GP100, GP103, GN004, GN007, GN008, GN009, GB901, GB907, GB910, GB915, GB927, GB921, GB923, GB999, GB929, GB001, GE104, GE105, GE106, GE107, GE110, GE111, GE112, GE113, GE114, GE115, GE116, GE117, GE123, GE124, GE125, GE126, GE101, GE120, GE102, GE103, GE122, GE121, GE100, GE001, GE015, GE915, GE999, GE118, GE119, GF029, GF030, GF032, GF033, GF036, GF024, GF151, GF060, GF062, GF025, GF026, GF027, GF067, GF020, GF021, GF023, GF090, GF091, GG429, GG500, GG106, GG101, GG102, GG111, GG104, GG401, GG112, GG113, GG114, GG115, GG116, GG117, GH103, GH114, GH111, GH112, GH105, GH106, GH107, GH108, GH110, GJ921, GJ999, GK001, GK002, GK003, GK004, GK006, GK025, GK020, GK021, GK022, GK023, GK024, GK007, GK005, GK026, GK027, GK915, GK916, GK999, GM001, GO001, GO001, GO002, GO003, GO004, GO005, GO006, GO007, GO008, GO009, GO010, GO011, GO012, GO013, GO014, GO015, GO016, GO017, GO018, GO019, GO020, GO021, GO022, GO023, GO024, GO025, GO026, GO027, GO028, GO029, GO030, GO031, GO032, GO033, GO034, GO035, GO036, GO037, GO038, GY124, GY127, GY128, GY126, GY131, GY132, GY133, GP274, GP105, GE150, GE151, GE152, GE153, GE154, GE155, GE156, GE160, GE161, GE162, GE163, GH123, GH124, GH125, GH126, GH127, GH128, GH129, GE139, GE140, GE141, GF085, GE132, GE134, GE136, GE137, GP101, GP102, GB011, GB012, GB013, GJ102, GJ103, GJ106, GJ104, GJ105, GJ112, GJ113, GJ113, GJ113, GJ114, GJ117, GJ115, GJ116, GP104, GP105, GO052, GO053, GO054, GN010, GN011, GN012, GN013, GN014, GN015, GN016, GF100, GF101, GJ940, GE003, GE004, GE005, GE008, GE007, GE008, GE014, GF041, GF042, GF043, GF044, GF046, GF070, GF047, GF050, GF040, GF061, GF069, GF080, GF081, GE013, GK010, GK011, GK012, GK013, GK014, GK015, GK016, GK017, GK018, GK019, GY130, GY135, GY136, GY137, GF086, GF087, GE130, GE131, GE133, GE135, GE138, GE142, GO050, GF063, GC001, GC002, GC003, GM004, GM005, GM006, GM007, GM008, GM009, GN020, GO999, GP104, GW041, GW998. This means that you appear to be outside of the UK or European Union (EU) when trying to watch programmes. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on Announcements, Guides & Community Updates. on These error codes are usually caused by a problem with your BT Sport order.
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