Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. To add a card to your Android phone, open Google Pay and click the + sign. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Privacy Policy. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? Please check out this 2022 guide to Seattle whale watching. Call us 800-888-2535; Contact us; Enter search term: Go. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. There is a 50 cent surcharge per trip for paper tickets. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. A single beep and a green light means you paid for your ride. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. How long do I have to pick up the value before it expires? ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. This page includes protecting your privacy and information retention. We recommend arriving at least one hour before your ferrys departure. So if your primary funding source is declined, your order will be charged to your backup card. Yes, there is. Indeed! Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. What Clipper services are available during the COVID-19 outbreak? questions, log in to your account. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Visit Us Get an adult, Youth or Senior Clipper card Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. Please note that you cannot use your phone to unlock bikeshares. See the. Huh? Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. Muni Fares & Passes. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. You can use them to load and reload cash value and passes and take advantage of any available transfers. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. To add value to your Clipper card, open your mobile wallet on your phone. Clipper is a regional transit card that can be used on all transit in the Bay Area. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. No, every rider needs their own card or device (phone or watch) to pay for fares. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). No. Discounts; Where to Use; Follow. Key Clipper information translated to Spanish. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. Yes, you can use the Clipper app to manage your account on your phone. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. The Salish Sea is world famous for observing a vast array of whales and sealife. The correct fare will be automatically deducted and tickets with remaining value will be returned. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. Seating class changes between Standard and Premium seating will require agent assistance. It depends on how you buy your pass. What happened to my order? Make sure you always have a current email address on file. Select machines accept credit and debit cards. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. If you have a monthly pass, it will obviously expire at the end of the month. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Who CANNOT use Clipper on iPhone or Android phones for fare payment? Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. redditads Promoted Interested in gaining a new perspective on things? Comfort VIP Best of the best seats in Comfort Class! County Connection. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. learn more. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Youth 5-18 years old get 50% off with a youth Clipper card. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. All FRS Clipper employees and crew are fully vaccinated against COVID-19. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. But if you tag off, Clipper will return the difference of $6 to your card. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. We will send an email to confirm that you have updated information in your account. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. After we collect payment, we will send you an email confirming this. Key Clipper information translated to Spanish. He started his journalism career as a sports editor in Iowa in 1975. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. Caltrain. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Outdoor Activities, Tours, Boat Tours & Water Sports, More. EMAIL US. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Your session is about to expire due to inactivity. Log in to your Clipper account to add backup payment. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? Phone: (213)-204-2900. Getting Started. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. For more information, please see our Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. This is different in the phone environment. I'm visiting the Bay Area. Phone. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. What happens if I tag on, but I change my mind? Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). Can I load value on my mobile phone at a transit agency ticket office? If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. Transit Agency Tips. Clipper on your phone. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Key Clipper information translated to Chinese. Your card should arrive within 5 to 10 days. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. Our terminal in Victoria is currently open 10:00am 5:00pm. What is the maximum amount of cash value I can load on my Clipper card? Some purchasing limits applyas outlined on our sales page. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). Check out our sample Victoria Clipper V gift shop menu. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. The terminal is located on Alaskan Way at Pier 69. . Tag again or use another payment method. opens in new window. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. After we collect payment, we will send you an email confirming this. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. This happens automatically, with no disruption in your ability to use Clipper. Can I get a Clipper card before I arrive? If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Discounts; Where to Use; Locations . Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. You can set up automatic reloading when you initially order a card and load value online. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. Clipper card pending passes cash value. Otherwise, you will be logged out automatically. Select "Transit card" and "Add Clipper card". Skip the side navigation menu and go to the main content. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Find your card and select Manage Auto-Reload from the More Options menu. Can I get a card at an airport? A Station Agent can help direct you. Robbins parking lot locations are also available for overnight parking. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. BART. Get the Clipper app. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. Clipper isadministered by the Metropolitan Transportation Commission. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. 2020, Metropolitan Transportation Commission. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. Complete the form below and a dedicated account manager will be in touch. Why isnt it on my Clipper card? When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. If you want to change your class of seating, you will need to reach out to our Reservations team. Three beeps and a red light means your card wasnt accepted. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. If you forget to tag off, thats the fare you will pay. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Within each class, there are upgrade sections as well. Or get help resolving other issues with your account. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. However, you will need to register your card as part of the process, if you havent already done so. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. Paper Tickets News; Twitter Twitter, Opens . All rights reserved. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. The correct fare will be automatically deducted. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. Vista Panoramic Upgraded window seats in Vista Class. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. No. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Add Clipper to your phone before you take-off! You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Thank you! 2020, Metropolitan Transportation Commission. For more information, please see our Seattle-Victoria fast ferry schedule. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. No input is required. A: Your anger is warranted. The exception is BART HVD, which will be available the following day. You must apply for an RTC Clipper card in person at a participating transit agency. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. How do I add value to a Clipper card on my phone? YES! To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. You will need to use this new email address the next time you log in to your Clipper account. Yes. Can I get reimbursed? An email notification will be sent out 7 days prior to travel as a reminder for check-in. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. There's no need to open an app. This page includes when value is available, online orders, different types of value, and blocked cards. Routes available between Seattle and Victoria. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. HVD applies only to BART rides. Why not? For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. See the Google Pay How-To page for more details. Hotel Package: Non-refundable within 4 days of travel date. We've made it easy with quick guides to every service on Clipper. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. Choose to stay logged in or to log out. To order a Clipper card, visit Get Card. 2023 Clipper Vacations. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. I'd like to plan my visit to the Bay Area in advance. What should I do if my card is lost or stolen? I loaded value online, but when I tried to use my card, it wasnt there. The discount is even greater if you add multiple nights! Economy Panoramic Upgraded window seats in Economy Class. Registered cardholders can report lost, stolen or damaged cards and request replacements. Getting Started. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request.
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