The other guy behind counter was rude also. Immediately a woman who works there came over and started bagging my items while I was scanning them. To the point when the customers would just straight up insult the shoppers. Giant Eagle Supermarket, 2365 E State St, Hermitage, PA 16148, USA. As a public service if you are unable to serve your customers to the best of your ability and abide by the law, then you deserve to be shutdown and to go bankrupt. Management also doesn't know how to utilize people to their best ability. I love Giant Eagle Curbside Pickup. nav-opener. Put prices on product instead of bar code or make sure bar code is right. I look forward to my perks and using them when I can get a full tank of gaswhich I have been doing for years. Country fried steak & eggs were. If I got a dollar for every entitled customer I had to shop for I'd probably be as rich as Jeff Bezos. Quick Look: Dead Rising 3: Operation Broken Eagle by Giant Bomb. It goes against our guidelines to offer incentives for reviews. Now, after months of working, somebody in corporate had this grand idea of letting the customers text the shoppers while their orders are being shopped. Help even if you are not a cashier, you work for GetGo! Never go there again! Prices are lower and bags are plastic. I'll go to Kroger's from now on. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. The remaining 30% were constructive reviews with the goal of helping Giant Eagle improve their work culture. I won't visit this location till this situation is taken care of and there are several other employees that have noticed his horrible hygiene and well. I placed an online order on December 23, 2022. 5.0. That they deliberately dont care to abide by the ADA law, or the Civil Rights Act of 1967. Claim it and get a lot of features. 2. This will surely increase the credibility of your complaint. i have to go back to the website to send a reply. I said well we waited all that time and the car ahead of us received their prescription so how we would know? Category Food & Beverages. Two weeks later (today) the same product cost me $6.39. So I have called repeatedly and was told the discount would be added, but it never has been. When we cut into the cake that evening and served several pieces, people where complaining that they where eating a piece of what looked to be paper. I hard getgo higher up boss dont care give 2 unpaid 15minuts brake and 30minuts lunch. I explained to them my same situation, and they continued to harass me and discriminate.They tried to tell me that wearing a mask is the law now, they are sorely mistaken. Store associate did not receive full count of prescription, doesn't listen to emploeeys side of complaint, cashier tried to fight my husband in from. So I did this time. I went to Giant Eagle in Washington Pa for vaccines. I ordered a cake online for my sons 6th birthday on tiesday I got an email saying the bakery accepted my cake and will be in contact with me if they have any questions on Thursday well today is the Saturday of my sons birthday and at 730 in the morning I get a call from the bakery saying it was my fault for something I didnt do they they couldnt make my cake when I am suppose to be picking up said cake at 9am so 1 hour 30 minutes before I am suppose to pick up this cake they called me to tell me they are not making it after they sent me the email saying my order was accepted Thursday now I have to hurry and scramble and try to get another cake Ive been having cakes made at giant eagle since I was a little girl I am 33 years old so over 25 years of my life my family and Ive been getting cakes from giant eagle and this incident here I will never for the rest of the time I am alive spent any money at any giant eagle establishment. Here are 8 tips for writing great reviews. Please update the website to indicate when a service is not available during regular business hours. It's unbelievably immoral and despicable! thanks for the listen. 4. Well guide you through the process. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. i contacted customer service but they refuse to do anything since the advantage card is in my son in law's name. 1. At first, it was alright, but it progressively got worse along the way. It doesn't matter what your policy is on masks, you still have to abide by the ADA law and the Civil Rights Act of 1964. The only ones breaking the law were your employees, so you should probably inform your employees on the ADA law, because they all broke it when I informed them of my medical condition and how they are breaking the ADA law by harassment, discrimination and refusal of service of someone with a medical condition. They told me that the manager of the store that I made the purchase at was the one supposed to handle the issue. Regina Zajac, [protected] [protected]@zoominternet.net. Giant Eagle has been my primary grocery store for years and as it seems with the addition of (in my opinion not needed) hardware section, there are many products that are no longer available therefore causing me to now search out a new primary location. I immediately returned to Giant Eagle with the card and receipt and requested a replacement/refund. When we first started curbside we called customers after their orders were shopped to go over substitutions and out of stocks. Then why text me in the first place! Ive had two separate incidents where I was told the shipment would be in 3 days from the day my prescription was received by this pharmacy and what day I was to come back to pick it up. Giant Eagle, the store lead is a creep too. Pay is not enough and they use you as a tool rather than a hard working human being. Giant Eagle was first founded in 1918, by three families - Goldstein, Porter, and Chait. Same person who called me answered. Claim it and get a lot of features. As a matter of policy, BBB does not endorse any product, service or business. They formed a company called "Eagle Grocery.". I was then instructed during the last most recent time to call in at least 3 days in advance to give the pharmacy a heads up when my next prescription would be sent in by my doctors office to help with these stocking issues. Learn how the rating is calculated 1 complaint. This is not acceptable. Hello, This is unacceptable. Wasn't willing to help and nor was her co-worker Sandy. Great service on Curbside Pickup in Erie! My family member luckily get only one 15 minus brake a day! Giant Eagle Customer Care ComplaintsBoard.com is a leading complaint resolution website on the Internet. Our partners at the Trib said the move has more staff and a for them to answer the phone promptly, we are only one family going through this can you emagine how many more there are. December 29, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106RE: Complaint ID ********This letter is in response to the complaint submitted by ***** ****** to the BetterBusiness Bureau regarding their experience at the Grove City Giant Eagle located at2173 Stringtown Road Grove City, OH 43123. Working hours Thu 6:00 am - 12:00 am Tue 6:00 am - 12:00 am Wed 6:00 am - 12:00 am . (being the thing that will keep me out of the store.a cashier was as sick as a dog. We have researched this matter and added thecoupon to the consumers advantage card. My husband **** called their customer service two days later and was informed that I had to call. My husband, **** went to the Giant Eagle at Mayfield Heights to pick up a prescription in their pharmacy. Not even sure it was USDA Choice. Toll-Free Phone: 1-877-868-8947 Monday - Friday 8:00 a.m.-8:00 p.m. (EST) Saturday 9:00 a.m.-5:30 p.m. (EST) Sunday 12:00 p.m.-7:00 p.m. (EST) Local/International Phone: 614-658-3970 Fax: 1-877-291-8154 or 614-921-9866 Email Customer Service: service@gianteaglecontacts.com Mailing Address Giant Eagle Contact Lenses Customer Service Dept. This does make sense because she did pay the $125 to Giant Eagle and with the proof of the receipt, the approval slip and the actual damaged card she should have ay the very least been given a replacement Lyft card if not as a courtesy more as a legality which I am sure can be proven as I am looking into this matter further. Recent Google Reviews. How does that help with a person that wants a grocery list AHEAD of time? It always smells bad. And bugs. As you can see by the pictures below, when there is weight in it, it does not close, I believe the frame is bent. Start your review today. I even told her i had to get out of my vehicle with a new diagnosed spine issue, of which i was there trying to get my first prescription, and had to wave the 6 cars behind me that the drive thru was closed. Team Leader Review. Customer care is no care Good meat but bags break and prices are too high, Wide selection, pretty good produce and meats, average quality store brand items. " No cons, worked 6 years as a cashier, no complaints no regrets, miss those days and evenings working at Giant Eagle " (in 74 reviews) More Pros and Cons Pros & Cons are excerpts from user reviews. In hopes to fix this issue for me and other customers for future. Like im bothe ring you! I asked about my perks that were deleted Customer Reviews. 54% of Giant Eagle employees are women, while 46% are men. I apologize for any inconvenience caused by the action taken with this particular gift card. Not a good look for Giant Eagle. Giant Eagle, Inc. insights Based on 2,093 survey responses Areas for improvement Fair pay for job Sense of belonging General feeling of work happiness It was a job to perform Diesel Mechanic (Former Employee) - Bedford, OH - March 1, 2023 Was paid to perform a job that " WE" agreed to. I submitted a request for my pharmacy records months back and I havent received a call back or my records, no one is even replying or showing life that they exist. Giant Eagle reviews & complaints. Please get rid of this person. Since the COVID 19 crisis began, I have noticed that the employees at Giant Eagle have surpassed their typical miserable service. 6930 West Central Ave . So I went to the self-checkout, and there I was harassed by two other employees. More or less told tough. Tip for consumers:Please be nice to the people that serve you. I mean every one. Shame on you! Fine if she was a random teenager, but I cant shop with my child and talk with her?!? January 31, 2023Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106*** ********* *** ********, This letter is in response to the complaint submitted by *** **** *****regarding not receiving, $15.00 in earned coupons from the pharmacy. I spend a lot of money at your store and I feel like just stopping and going to another place that truly cares about my loyalty and me being a customer first and foremost. You will lose me and many others who despise having to use pc, etc to see your weekly special info. NO SORRY, NO nothing as far as being a polite employee towards a great and loyal customer. So here's one problem, why would you give a customer ahead of us their prescription while you said you were closed and then not answer us when we rang the bell? i shop at giant eagle here in mayfield heights then have to go to heinens just to buy the milk for my wife! Giant Eagle Grocery - Central Percentum Giant Eagle. Giant Eagle, Inc. I like that i get discounts on gas when i shop. I will not shop at this store again and will encourage others to not shop here as well. This person was watching everyone in the line as if they were stealing. Had two employees and their manager jumping down my throat over a mask after I explained to them that I have a medical condition, and it isn't proactive for me to wear a mask, they proceeded to harass me and refused service. Good MorningThe consumer's request was filled in December, however, it appears they never received it. Something needs to be done about the unstaffing at the Giant Eagle Pharmacy in the Tarentum Rd Newkensington location . BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Columbia Sportswear I was shopping at Giant Eagle in Akron on Waterloo Rd and went to pay for my items at a self checkout lane. Makes me appreciate Kroger even more! I buy brand name wines and medicines and detergents at this store and its also in walking distance. all that "but COVID" bull$#*! As outlined in the terms and conditions of our gift cards and merchandise credits, at times we take action on gift cards to offset losses caused by theft or fraud situations specifically linked to a particular card. Be the first one to write a review. I know it's hard to find workers but I'd rather stand in a long line with a WELL worker than get SICK! I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, I went giant eagle to pick up some wine 5:45 pm. They run out of stuff and are not "authorized" to go replenish an item to make the customer happy. Submitting a response indicates a willingness to work with customers to make things right. He blewup at me " i was just trying to help" i said in a very rude way! It's so fast and easy. Depending on your role and location, you might qualify for all or some of the following benefits. Block Spam Calls. named Heather - very immature for the title that she holds. Shed light on the availability of medication needs brought to someones attention. Please look into this matter because I am not alone on this issue, and this is why many of your customers shop at Giant Eagle. There are maybe 2 shoppers behind me at this point loosing patience probablyhe changed the price to $5.99 for me i thought why didnt the other guy do this.. the 1st man arrives back" i couldn't find the product". are fuel perks now state secrets? Giant Eagle has extremely terrible customer service. Pay for this replacement part that your car wash broke. I think that's obvious, Dec 7 2022 BBB is here to help. The only ones breaking the law were your employees, so you should probably inform your employees on the ADA law, because they all broke it when I informed them of my medical condition and how they are breaking the ADA law by harassment, discrimination and refusal of service of someone with a medical condition. I always pump 30 gallons of fuel (their limit for a perks redemption). Desired outcome: It's not hard to be a decent human being. And having them in the store? Chris Soult from the Commission on Human Relations said that he has sent three subpoenas to Giant Eagle since July 2021 concerning racial profiling of African American customers at store #3064 Baum Boulevard and blocking the Morewood avenue entrance at night when there are too many African American customers in the store at night. Unbelievable. Verification can help ensure real people write reviews about real companies. I can't help but to notice a 1 star for most of the reviews. The pin is required for an online purchase, and I do not have a Columbia store locally. Phone number +1 412 914 0830. Time: 1:28 The Giant Eagle Pharmacy - specifically in New Castle, PA on Butler does not consider the patients health or wellbeing. Retail Store Locations; Restaurant Hours; Department Stores; Government Sales and Auctions; . Kitchen employees told me to go to cashier to have it removed. At the time he was picking up the prescription he presented a transferred prescription coupon entitling us to $15 off of groceries, which was suppose to be put on our Giant Eagle rewards card. Giant Eagle Grocery - CentralPercentum GetGo. Consumers complaining about Giant Eagle most frequently mention customer service problems.Giant Eagle ranks 114th among Grocery sites. As a public service if you are unable to serve your customers to the best of your ability and abide by the law, then you deserve to be shutdown and go bankrupt. It is very challenging to get answers from customer service. 6932 West Central Ave, Toledo, OH 43617. Plus no sorry nothing. Heather works the front end of the store she is very rude loud screaming at other employees that work there she made one of the older women cashier's cry in front of customers she screams at them right infront of customers one of your employees that worked there for over 45years retired because of her getting in her face pointing her finger and screaming infront of customers something needs to be done with her you don't treat people that way especially your elders and never scream infront of customers thank you for your time, Desired outcome: Customer service transfers my calls around and it seems as though nobody can explain my transactions or what could have happened. My cake was accepted the morning of however it was never prepared and I was left cakeless on my daughter's birthday. This pharmacist at Giant Eagle on S Hamilton Rd in Groveport, Ohio is rude, arrogant and looks like a bumb with this disgusting looking so called beard, if thats what you call it. Good Morning. Total waste of nearly $10. $#*! Most customers were really nice and then there were some that you just lose faith in humanity from. It's already been renovated so I guess bringing back products that are no longer sold. Giant Eagle Maintenance and Repair Service Level Requirements Supplier Code of Conduct Customers Privacy Policy Terms of Use Notice of Pharmacy Privacy Practices Digital Millennium Copyright Act UPDATE: March 10, 2022 Cross contamination can and does happen. I have been going back and forth with customer service about a $10 bonus perk i never got. File a complaint. The cake had an image I had selected from your website. They Claim I've bounced to many checks and use a third party to make sure the money is there they just bounced 3 of mine and the bank said they never even came though my account plus they are so over Priced they lost my business. Giant Eagle has a consumer rating of 1.42 stars from 36 reviews indicating that most customers are generally dissatisfied with their purchases. Leave a review. I am one of you best patrons; I spend hundreds and hundreds of Dollars at Giant Eagle. Regards, Giant Eagle Pharmacy offers consumers convenient options when it comes to filling and refilling prescriptions and specialty pharmacy needs. International Association of Better Business Bureaus. For example, pharmacy business hours are 8a-8p. Pros. Everytime I go through it a shift manager has to come over so I can complete my transaction cause your system is so flawed. Everyone is so polite and friendly. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Columbus ,ohio. Now if they didn't want something substituted or out of stocked then don't $#*! I ordered 2-(100 piece cooked chicken)for a post funeral family & friends gathering or repass. Another rep told me it's a health insurance issue that they can't do anything about. They have become more of a supermarket police force bordering on the ridiculous. I am actually highly disgusted with this kind of customer service and hope this won't continue . Then i was told i needed to spend $30 in 1 trip and $150 in total for the month.
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