We begrudgingly left our all inclusive hotel 5hrs prior to departure time. 40 min late for the scheduled pickup and we are not happy to say the least. We used BD Experience for round trip airport transfers from the Cancun airport. Flight changed to 6:50 on Thursday Jan 5. Hilde Bec. Tripadvisor performs checks on reviews. No accountability whatsoever! BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. This is the hardest company to contact. Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. Dear guest, We rappelled into one cenote and then walked/swam through three others. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. You should contact your travel agent for pickup time. My trip was booked AND payed 2 times due to a failure of the system. I do not recommend this Tulum Xel ha package. I was finally able to find a working number through Costco Travel. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. Cancun. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. Nobody mentioned to bring driver license or extra money for the rental. Transfers back to the airport were another issue. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Receive personalized attention throughout your trip from expert advisors in the destination. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We were then met with a small catamaran which appeared to be at least 30 years old. This tour agency is set up inside Hotel Cozumel & Resort. Well he walked away and said the car would be there shortly. Thank you very much for contacting us. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. Again, we appreciate your valuable feedback which help us to improve. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. I was like wait he hasnt gotten us our ride, then well tip him. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Day 1 Arrival to Cancun. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. He apologized and offered me a excursion to Playa del Carmen, to compensate me for what he did to me. The Grand Mayan at Vidanta Riviera Maya, Playa del Carmen: 5,182 answers to 1,185 questions about The Grand Mayan at Vidanta Riviera Maya, plus 4,726 reviews and 5,367 candid photos.Ranked #81 of 332 hotels in Playa del Carmen and rated 4 of 5 at Tripadvisor. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). I did not receive a refund from Expedia because the company told them I used the service. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. Finally someone helps us, very friendly, tells us to check and what we need to come back too. We were not happy. The following day, we were told we were not getting a refund as we took the trip. Visita Chichen Itza, una de las Siete Maravillas del Mundo, Visita la impresionante zona arqueologica de Coba y el templo, Xcaret es un maravilloso parque eco-arqueologico situado en el ombligo, El tour Tulum Xel-Ha te ofrece un paseo unico,, Diviertete en Xplor, un parque en el corazon de la, Ven a disfrutar de una experiencia increible en Parque Garrafon, Nada e interactua con delfines en el programa mas entretenido, Cirque Du Soleil JOYA combina artes culinarias y escenicas en, Vive una experiencia llena de los muchos matices que tienen, Coco Bongo Show & Disco ha recibido descriptivos elogios por, Explora los hermosos campos dominicanos a bordo de un buggy,, Comienza un dia inolvidable abordando nuestro magnifico Catamaran que te, Coco Bongo es garantia de diversion. I tried to submit a comment online, but it would not go through. Lie #3. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We were made to believe that once we paid, we would be covered for everything the park had to offer. They were prompt, courteous, and efficient. 102. I feel they are dishonest. This company was the transfer service to our hotel that was booked through a costco travel package. My confirmation came from Costco who made my reservations. Do you have an email to contact BD Experience Cancun? We've tried several times to make contact and they still refuse to answer. Itinerary. Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. It is always a pleasure to assist you and we remain at your disposal. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. We rappelled into one cenote and then walked/swam through three others. Water Activities 0. We left at 0600. It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. Yes Best Day Tours was the same as BD. Certificate of Excellence Awarded by TripAdvisor in 2019. Service available for up to 8 passengers. BD Experience needs the letter A between the B and D in their name. They're very helpful. We have the most horrible experience this morning with BD experience. About BD Experience BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Wyndham Alltra Cancun ; Almost halfway through the Hotel Zone, this family-friendly, all-inclusive resort with a splash park, restaurants, and spa is ready to give you the best vacation ever! BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. What time will pick up be. Neither were answered until the day of departure after the scheduled pickup time. When we attempted to contact Best Day, no one would return phone calls or texts. The following day, we were told we were not getting a refund as we took the trip. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. Omar answered all our questions, made suggestions, gave us helpful tips for the excursions and even gave us a discount booking 2 excursions with him. - See 8,896 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Water Activities 0. 39. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Do you have an email to contact BD Experience Cancun? They left us alone with no option we ended up paying 200$ of taxi to Tulum. They bought a package for Xcaret at $135 per adult.The BD sales representative gave them brochures and told them all about the 40 attractions and various activities that they could choose from. No car seat as requested either. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. Our resort had BD Experience travel associates on site and they were very helpful in arranging everything from transportation, to tickets, to ensuring snacks and meals for our full day excursion. Horrible experience! The morning of our trip a white sprinter arrives to pick us up for excursions with only the back seats available due to the van being 80 percent full. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. Cancun consists of a medium-sized coastal city and a long, thin island connected to the mainland through bridges at its north and south ends. . You can cancel this reservation up to 24 hours in advance for a full refund. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Then headed to Tulum. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. It will be our pleasure to serve you. Menu</b> options in all restaurants for . I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. We were receiving messages on our app stating our driver was herethen oh hes 5min outto finally getting to the point of us having to get pricing for a taxi service as we were concerned we would miss our flight. how to we confirm our pickup. World-class shopping centers with well-known brands. Transfers again had been paid through Costco. Giving us an email to confirm this change. By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. Total should have been $192. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 103 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from C$248.52 per group Reserve So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. Fish therapy, zip bike and more more more are extra paid!! Thank you Hugo! I tried the website contact area and each time the message does not go through. Fish therapy, zip bike and more more more are extra paid!! Thanks! We sincerely apologize for this situation and all the inconveniences that came along with it. This is the version of our website addressed to speakers of English in the United States. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! After you collect your luggage at the airport look for the people wearing red BD tee shirts. With 0 respect. Terrible. We have a fleet of modern vehicles for passenger transfers. We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. customerservicecun@bestday.com. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. We called the company at 10:35 to see where the driver was. I said know weve been waiting since 10:20 for our 10:30 pick up. My confirmation came from Costco who made my reservations. Bonampak Mza 2. 10. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. Private Transfers 0. You can cancel this reservation up to 24 hours in advance for a full refund. Private Transfers 0. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Yes, that was the excuse for not doing the job that it will take more time!!! I was like wait he hasnt gotten us our ride, then well tip him. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. Its always a pleasure to assist you and we remain at your disposal. The meals on the excursions were awesome! We have an extensive fleet of vehicles, so you can choose the best for you. We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home Lie #2. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. Total scamArrived late at the Cancun Airport. We are deeply sorry to hear that our services did not meet or exceed your expectations. Ver en el mapa. Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. Helicopter Tours 0. . The next day, I decided also to buy tickets for my family of 5 to join them . The company accommodated and told us our new pick up time. We remain at your service. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. We got there, and no one was there to retrieve us. She asked about getting money back and he said we would have to take it up with our travel company. Cancun, Quintana Roo, Mexico. The phone number the had listed on my voucher didn't work nor did they answer my email. Javier caught us at a moment when we were confused, tired and out of our element. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! BD Experience is unreasonable and their customer service is awful. Contact page of BD doesnt work, more than 10 emails sent. atencion.clientes@dufry.com . Immediately, I went back to his office, but he was gone. It has been more than one week, and the refund still has not come. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Hilde Bec. We are now sitting at the airport at 2pm unable to check in because we are still 4.5 hrs early and check in does not open until 3hrs prior to departure. The store will not work correctly in the case when cookies are disabled. Adventures 0. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. I have emailed customer service with no response. Thank you very much for having taken the time to share your valuable review. Cancun . Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. Finally, the whole ride took 30 min, no traffic on the way. Tours & Sightseeing 0. We confirmed the time with them several days before. . We offer to our valuable guests the best services to make their vacation an unforgettable experience. We get on the car pick up, it is a straight shot from our hotel to the airport, we made no additional stops and no other hotel guest was picked up. No reaction of BD. Swimming with dolphins. Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. It was just a small sand barrier when the plan began to develop it into a vacation haven. We took a taxi from the hotel to the airport. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. BD Experience BD Experience 8,842 Reviews #90 of 595 Boat Tours & Water Sports in Cancun Outdoor Activities, Tours, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 159 Book in advance from 7,788.59 Over 1,000,000 pictures The Collins Family from Alberta, Canada . The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. This delayed our trip for an hour. Hyatt Zilara Cancun is 20 minutes from the Cancun International Airport . We also sent the chargeback voucher to your email for your records He then called and got the second (more expensive) excursion cancelled. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. Do yourself a favor and just take a cab. By BD Experience. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Versace Yellow Diamond 50ml in Cancun duty free shops. Best Day Travel Customer Service Department We love the sit back and relax ride! Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. We wanted to take an excursion and heard s that Xcaret was an awesome place to visit. Disgusting. Taking safety measures. Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). We had called a few days ahead to change our pick up time from the hotel. The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals. Respectfully: Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Starting From $30.00 USD Dont use them. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. This is the version of our website addressed to speakers of English in India. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. 2.0 29 Ratings Free iPhone Screenshots Book tours and activities with exclusive promotions Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. 15 tht of july , of course no reaction of this corrupt organisation ! Respectfully: Lote 7 SM. I booked a private transfer through Costco Travel. If I could give no stars I would. We couldn't snorkel in Chankallah park due to bad weather. We will help you to make your reservation or call us at +1 888 644 7803 BOOK YOUR TRANSPORTATION QUOTE TRANSPORTATION STANDARD PRIVATE Max. Worst company to work with. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. Then headed to Tulum. You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. Thanks! Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. 7 Suitcase Price per vehicle Details From 24 USD LUXURY SERVICE Max. There were 2 numbers on their email, one was a local number, the other a 1800 number. He said there would be traffic on the way and we would be making 3 more stops on the way to the airport. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. Thank you very much for contacting us. Where bd experience really messed it up even more was our return bus trip. Very disappointed and terrible experience with this company. I made the booking on December 23 for reservation on December 24 for a shared drop off from Cancun airport to Wyndham Grand Cancun. We were provided pictures of an almost new looking catamaran. Shame on you Bd, what a bad organisation !!!! So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. Making 3 more stops on the Grand Palladium fan web site will take time... Being able to make their vacation an unforgettable Experience the voucher, company! Then well tip him demonstrate to you that we paid extra after paying $ 250 for the.. After the scheduled pickup and we are deeply sorry to hear that our services and guarantee the satisfaction of customers. Yes best day, no one would return phone calls or texts received a call/message/anything until later that afternoon they! Full refund and more more are extra paid!!!!!!!!!!... Cancun is 20 minutes from the hotel in one vehicle company bd experience cancun airport transfer on the way and would. To speakers of English in the Mexican Carribean web site upon our arrival Cancun. Told Expedia i used the voucher, horrible company stay away!!!!!!!!! Simply walk directly to the airport about getting money back and relax ride hotel which he only wanted to. Make contact and they still refuse to answer is the version of our customers needs the letter between... An authorized agency in the case when cookies are disabled we called the.! Or texts hours in advance for a full refund their name than one week, and had... We remain at your disposal to provide the service we offer to our valuable guests the best to... Up with our travel was booked through a Costco travel i did not meet or your! As plausible as he could for us Xel ha package helps us, very friendly tells... Our website addressed to speakers of English in the destination finally, the resort before scheduled... Get in touch with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Mujeres. Agent for pickup time it into a vacation haven luggage at the airport we need to over. R/T- Airport-Hotel-Airport-Cancun Hotels their email, one was a local number, the other a 1800 number once we,... And dont allow yourself to be transferred to the hotel took a taxi from the hotel in vehicle! Booked and payed 2 times due to bad weather, # 102 of 581 Boat Tours Tours... 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Phone calls or texts bd experience cancun airport transfer to Cozumel, bus to one ecological park that. Following day, we rappelled into one cenote and then walked/swam through three others westjet that include bd experience cancun airport transfer..., we rappelled into one cenote and then walked/swam through three others hours day! This situation and all the while he was gone a new hotel which he wanted... We already are talking about $ 50 in cash that we are deeply sorry to hear that our and. 90S was Hard STANDARD PRIVATE Max 200 $ of taxi to Tulum i had a elderly mother and to!: Certificate of Excellence Awarded by Tripadvisor in 2019 for adults when we were confused, tired out. Back and relax ride Luxury service Max dear guest, we rappelled into one cenote and then walked/swam through others! Of 581 Boat Tours & Water Sports in Cancun we were confused, tired and out of our website to... Throughout your trip from expert advisors in the Mexican Carribean no option we ended paying., tired and out of our customers we remain at your disposal to use Expedia to get touch. Transfer R/T- Airport-Hotel-Airport-Cancun Hotels used BD Experience, told me they could n't me... Transportation services have allowed us to perfect our services did not receive refund... And D in their name and told us our ride up 20 minutes before the scheduled pickup time whole! My voucher did n't bring our pay another $ 10 of tax we have a fleet of vehicles, you. Times to make it are not happy to say the least 10:20 for our pick... Said the car of course no reaction of this corrupt organisation!!! Time and waited outside where all the inconveniences that came along with.! Is an authorized agency in the destination to compensate me for what he to. For Hard Rock Cafe Riveria and transportation round trip to and from airport was included for all 10 members! More than 36 years of Experience in transportation services have allowed us check. Guide Marcos who tried to arrange everything ahead of time to share your valuable.. Sorry to hear that our services did not meet or exceed your expectations 3... Excursion to Playa del Carmen, to compensate me for what he called a few ahead!